CNA – National Commercial and Healthcare Insurance Partner Supporting Senior-Care Providers
Supporting Senior-Care Ecosystems Directly Through Healthcare and Senior-Care Insurance Solutions
CNA is a leading national commercial insurer with a significant healthcare-insurance practice. CNA Healthcare Insurance provides specialized insurance and risk-management services for healthcare organizations, including long-term-care and senior-living providers. Its broad commercial offerings and healthcare focus make CNA a key capacity provider for senior-care operators and individual caregivers.
Who Is CNA in Healthcare and Senior-Care Risk?
CNA Healthcare Insurance offers tailored solutions for healthcare organizations, including professional-liability, general-liability, property, auto, workers’ compensation, and management-liability coverages. It supports hospitals, physician groups, and long-term-care facilities with underwriting, risk-control, and claims expertise, and is one of the largest underwriters of medical-professional liability in the U.S.
CNA-branded professional-liability products for healthcare professionals—such as malpractice coverage for certified nursing assistants (CNAs)—underscore its role in protecting individual caregivers central to senior-care delivery. Combined with facility-level coverage, this multi-layered approach allows CNA to address risk at both organizational and individual levels.
Why Senior-Care Ecosystems Need CNA
Senior-care ecosystems rely on CNA when:
- They operate long-term-care or senior-living facilities that need integrated healthcare-liability and commercial coverage.
- Their staff carry CNA-backed professional-liability protection.
- They seek a carrier with deep healthcare experience and national scale.
This makes standardized incident, claims, and exposure data important for CNA’s underwriting, risk-control, and claims handling across senior-care portfolios.
Case Study
A senior-care system uses CNA for facility-level liability and encourages certified nursing assistants to maintain CNA-supported individual malpractice policies. CNA and the system’s broker request incident and claim data related to resident care, medication administration, and falls, along with exposure metrics such as census, staffing ratios, and acuity and information on training and supervision. Data is stored separately in HR, clinical, and risk-management systems, limiting insight into how staffing patterns affect claims.
The system implements Caring Data to merge resident-care incidents with staffing and competency data in a structured dataset. CNA and the system’s risk-management team use these insights to target training, adjust staffing strategies, and refine coverage structures, improving both care quality and claims performance.
Testimonials
“Our CNA representatives told us the integrated datasets created with Caring Data gave them new insight into how staffing and training influenced our loss experience.”
“We now see how better data helps us collaborate more effectively with CNA on risk-control and program design.”
Key Contact
CNA
Role: national commercial and healthcare insurer offering specialized solutions for long-term-care facilities, senior-living providers, and healthcare professionals.
Website:
https://www.cna.com/
Address (listing):
151 North Franklin Street, Chicago, IL 60606
Phone (claims / reporting): 877-262-2727
Email (general / support): CNA_help@cna.com
Contact (listing): Scott R. Lindquist
Final Thoughts
Senior-care ecosystems benefit when established carriers like CNA combine healthcare specialization with broad commercial capabilities to support long-term-care and senior-living providers. Caring Data enhances this support by delivering integrated incident and staffing information that informs underwriting, risk-control strategies, and sustainable program structures.
Chubb – Senior-Care Facilities & Long-Term-Care Insurance – United States