Glatfelter Healthcare Practice – Program Administrator Supporting Senior Living, Hospice, and Home Healthcare
Supporting Senior-Care Ecosystems Through Specialized Senior Living Programs and Risk-Management Resources
Glatfelter Healthcare Practice (GHP), part of Glatfelter Insurance Group, is the hospice, home healthcare, and senior-living insurance program division of Glatfelter. Through Glatfelter Healthcare Products, the organization offers a Senior Living Program that provides specialized insurance coverage for senior-living healthcare providers, supported by A-rated carriers and teams focused exclusively on senior living. Program highlights include dedicated underwriting, risk-control, and claims teams with expertise in senior-care risks.
Who Is Glatfelter Healthcare in Healthcare and Senior-Care Risk?
The Glatfelter Senior Living Program is designed for a range of senior-living operations, including assisted living, independent living, memory-care, and related healthcare services. Coverage can include professional liability, general liability, property, auto, crime, and umbrella, with senior-living-specific endorsements and risk-management services. Glatfelter Healthcare also supports hospice and home-healthcare providers, recognizing the continuum of care older adults receive.
As an MGA and program administrator, Glatfelter partners with insurers to deliver tailored coverage while providing hands-on risk-control and claims support. Its specialization in senior living and healthcare allows it to understand operational realities such as staffing challenges, regulatory oversight, and resident acuity.
Why Senior-Care Ecosystems Need Glatfelter Healthcare Products
Senior-care ecosystems rely on Glatfelter Healthcare Products when:
- Senior-living providers want a dedicated program with underwriting, risk-control, and claims teams focused on their sector.
- Brokers seek a specialty program for assisted living, independent living, and memory-care communities backed by an A-rated carrier.
- Providers value risk-management resources that address falls, medication safety, abuse-prevention, and other core senior-care risks.
Standardized incident and claims data—capturing falls, medication errors, infections, abuse and neglect allegations, elopements, property losses, and auto incidents—enables Glatfelter to understand risk variations across communities and service lines. When clients share de-identified, structured data, Glatfelter can refine underwriting, design more targeted risk-control tools, and measure the impact of safety initiatives across senior-living portfolios.
Case Study
A regional senior-living operator manages multiple assisted living and memory-care communities. Coverage is placed through Glatfelter Healthcare’s Senior Living Program, including professional and general liability, property, and umbrella coverage. To enhance risk insight and drive loss-reduction, Glatfelter requests structured incident and claims information from all communities.
The operator implements Caring Data to standardize incident reporting for resident falls, medication-administration issues, infections, elopements, abuse/neglect allegations, and property events. Each incident is coded by type, severity, location, time, and contributing factors. De-identified aggregate data is supplied to Glatfelter’s underwriting, risk-control, and claims teams.
Glatfelter uses these structured datasets to identify communities with elevated fall or elopement rates, correlate incident patterns with staffing and environmental variables, and prioritize risk-control visits and training. It collaborates with the operator to implement focused fall-prevention programs, door-security enhancements, and medication-management improvements. Over time, the operator sees a reduction in key incident categories and more favorable loss experience, supporting stable pricing and coverage terms.
Testimonials
“Our Glatfelter Healthcare contacts told us the Caring Data reports gave them the detail they needed to see how risks varied between our assisted living and memory-care communities.”
“With standardized incident and claims data, we’ve been able to partner with Glatfelter to target risk-management initiatives and demonstrate safety improvements to our insurers.”
Key Contact
Glatfelter Healthcare Products (MGA/Broker)
Role: program administrator and MGA providing specialized insurance programs and risk-management resources for senior-living, hospice, and home-healthcare providers.
Website:
https://www.glatfelter.com/
Address (listing):
100 Highland Drive, Suite 300, Chalfont, PA 18914
Phone (listing): 1-800-233-1957
Email (listing): info@glatfelterbrokerage.com; senior living submissions per program flyer: submissions@glatfelterhealthcare.com
Contact (listing): John Watkins
Final Thoughts
Senior-care ecosystems benefit when specialized MGAs like Glatfelter Healthcare Practice focus exclusively on senior-living, hospice, and home-healthcare risks. Glatfelter’s combination of tailored coverage, A-rated carrier partners, and dedicated risk-control resources supports safer, more resilient senior-living operations. Caring Data amplifies this impact by providing structured incident and claims information that allows Glatfelter and its clients to target safety initiatives and track measurable improvements across senior-care communities.