Great American Insurance Group – Trusted Specialty Human Services Partner for Connecticut Assisted Living Facilities

Supporting Connecticut Senior Care Communities with Specialty Human-Services Claims Expertise

Some assisted living and human-services providers rely on Great American Insurance Group for specialty coverage through the Specialty Human Services (SHS) division. Great American’s P&C operations are based at the Great American Insurance Group Tower, 301 East Fourth Street, Cincinnati, OH 45202.

For Connecticut-based assisted living and long-term care facilities, Great American may be a carrier for human-services and senior-care programs, with claims overseen by leaders such as Senior Divisional Vice President & Head of Claims Keith Hammersmith.

Who Is Great American Insurance Group?

Great American Insurance Group is part of American Financial Group, Inc., focusing on specialty commercial insurance with more than 35 specialty property and casualty operations. Its contact page lists mailing and overnight addresses at 301 E. Fourth Street, Cincinnati, OH 45202, with customer-service phone 1-800-545-4269 and 513-369-5000.

A Specialty Human Services claims directory identifies Keith Hammersmith, JD, CPCU, AIC-M, ARM, ASLI, AIDA as Senior Divisional Vice President & Head of Claims, with phone 513-287-8170 and toll-free 800-254-5482, and email khammersmith@gaig.com.

Why Connecticut Assisted Living Facilities Need Great American

Connecticut assisted living and human-services providers may work with Great American when:

• They purchase coverage through Specialty Human Services programs aimed at nonprofits and human-services organizations.
• They want a carrier with dedicated human-services claims infrastructure.
• They need guidance on complex liability claims in community-based and senior-care settings.

Great American’s SHS division is built around organizations that serve vulnerable populations, including seniors.

What Sets Great American Apart

Great American emphasizes:

• Specialty focus, particularly in human services, nonprofits, and other niche sectors.
• Dedicated SHS claims teams and leadership, including Keith Hammersmith as Head of Claims.
• Central claims contact options such as 888-317-4828 and SHS claim email addresses.

For Connecticut assisted living facilities, this means access to claims handlers who understand human-services-oriented risks and operations.

Coverage Solutions for Connecticut Facilities

Through SHS and other programs, Great American helps support:

• General and professional liability for human-services organizations, including some senior-care providers.
• Property, auto, and umbrella coverage tailored to nonprofits and community-based operations.
• Claims services via SHS Claims Department contacts listed in its claims directory.

Facilities engage with their agents and SHS claims staff for reporting and managing losses.

Industry Insight: The Real Cost of Staff Burden in Human-Services Senior Care

Specialty Human Services programs see staff burden and documentation quality as key determinants of claim outcomes. Overextended staff, weak supervision records, and incomplete incident reports lead to more severe claims and more contentious litigation.

Connecticut assisted living and human-services providers that maintain adequate staffing and detailed records align better with SHS expectations and improve long-term insurability.

Case Story: When Documentation Failures Stress Human-Services Programs

Claims directories and program materials stress that SHS claims teams rely on accurate, timely incident reporting and follow-up documentation. When this information is missing, casualty and auto claims become harder to adjust and may negatively affect program results and pricing.

Facilities that invest in documentation and use carrier feedback to improve processes help support healthier SHS program performance for all participants.

How Caring Data Complements Your Insurance Program

Great American’s SHS claims teams depend on well-organized documentation from insureds—incident reports, client records, and corrective-action documentation. Caring Data helps Connecticut assisted living facilities centralize these records, making it easier to assemble and transmit complete claims files to SHS.

By improving documentation workflows, Caring Data supports better claims outcomes and strengthens relationships with specialty carriers like Great American.

Explore Caring Data: https://caringdata.com/

Book a Demo: https://calendly.com/saile/60min

Testimonial

“Managing an assisted living facility means balancing resident care, staff performance, regulatory compliance, and financial risk — all at once. Working with Great American’s Specialty Human Services division has given us coverage designed for organizations that serve vulnerable populations. Using Caring Data as our compliance platform has helped ensure that our documentation supports SHS’s claims and underwriting teams. I would recommend this combination to any Connecticut facility operator who takes risk management seriously.”

— Executive Director, Assisted Living Facility, Connecticut

Get in Touch with Great American Insurance Group

Website:
https://www.greatamericaninsurancegroup.com/

Specialty Human Services Claims Reference:

• Keith Hammersmith – Senior Divisional Vice President & Head of Claims

Phone:
513-287-8170; Toll-free: 800-254-5482; Email: khammersmith@gaig.com

Final Thoughts

Connecticut assisted living and human-services providers benefit from Great American’s SHS expertise and dedicated claims leadership. Strong documentation—supported by Caring Data—helps them get the most from that partnership.

Hanover Insurance Group – Connecticut