Great American Insurance Group – Specialty Human-Services Partner Supporting Social-Service and Senior-Support Organizations
Supporting Senior-Care Ecosystems Indirectly Through Human-Services Programs for Nonprofits and Social-Service Providers
Great American Insurance Group is a specialty P&C insurer headquartered in Cincinnati, with business operations focused on specialized commercial products for businesses. Its Specialty Human Services (SHS) division has provided insurance solutions to human- and social-service organizations, including nonprofits that serve seniors and vulnerable populations, since 1980. SHS emphasizes industry-leading coverage, expert knowledge, and responsive service for organizations that support communities.
Who Is Great American in Healthcare and Senior-Care Risk?
Great American’s Specialty Human Services division writes coverage for social-service organizations nationwide, including social-service agencies, behavioral-health providers, youth and family services, and other human-services operations. Many of these organizations serve older adults through housing, meals, transportation, adult-day programs, and case-management.
SHS programs typically provide property, general liability, auto, abuse/molestation, professional-liability, and umbrella coverage, plus risk-management support tailored to human-services settings. Great American highlights its decades-long experience in this space and the scale of its portfolio, covering more than 12,000 social-service and nonprofit organizations nationwide.
Why Senior-Care Ecosystems Need Great American
Senior-care ecosystems rely on Great American when:
- Social-service and nonprofit organizations serving seniors need comprehensive coverage and expertise.
- They require specialized abuse, professional-liability, and auto coverage aligned with human-services risk.
- They value a carrier that has focused on human-services since 1980.
That makes standardized incident, abuse, and client-service data essential for underwriting and risk-management collaboration.
Case Study
A nonprofit senior-services agency provides transportation, congregate meals, and supportive services for older adults and insures its operations with Great American SHS. Great American and the agent request detailed loss histories related to auto accidents, client falls at centers, alleged abuse or neglect, and property losses, plus program-level exposure data such as ride counts, meal volumes, and client demographics. Incident data exist in separate spreadsheets for each program, limiting cross-program analysis.
The agency adopts Caring Data to centralize and standardize incident reporting across programs, tagging events by service line, severity, outcome, and contributing factors. Great American uses these structured datasets to tailor coverage and risk-management recommendations, while the agency gains actionable insights into which services present higher risks and where training or procedural changes can reduce incidents.
Testimonials
“Our Great American SHS contact told us the program-level reports from Caring Data were extremely helpful for understanding our senior-services portfolio.”
“We now see how better data supports both safer services and stronger insurance partnerships.”
Key Contact
Great American Insurance Group – Specialty Human Services
Role: specialty P&C insurer providing tailored programs for human- and social-service organizations, including senior-services providers.
Websites:
https://www.greatamericaninsurancegroup.com/ and https://www.SpecialtyHumanServices.com
Address (listing):
301 East Fourth Street, Cincinnati, OH 45202
Phones (listing): 513-287-8155 (office) / 800-254-5482; SHS contact line 866-424-4758
Emails (listing): khammersmith@gaig.com; clwood@gaig.com (SHS)
Contact (listing): Keith Hammersmith, JD, CPCU, AIC-M, ARM, ASLI, AIDA
Final Thoughts
Senior-care ecosystems benefit when specialty carriers like Great American SHS support social-service and senior-services nonprofits with tailored coverage and deep sector expertise. Caring Data strengthens these partnerships by providing structured incident and service data that inform underwriting and targeted risk-management.
The Hanover Insurance Group – Commercial & Healthcare-Related Coverage – United States