Great American – Specialty Human-Services Partner Supporting Senior-Serving Non-Profits and Community Providers
Supporting Senior-Care Ecosystems Through Specialty Human-Services Programs and Creative Insurance Solutions
Great American Insurance Group’s Specialty Human Services (SHS) division provides coverage for social-service and human-service organizations across the United States and has done so since 1980. SHS offers insurance and risk-management solutions tailored to charities, social-service agencies, and other nonprofits and recently launched a designated team focused on creative program solutions.
Who Is Great American in Specialty Human-Services and Senior-Serving Risk?
Specialty Human Services has long provided coverage for social-service organizations and continues to expand its offerings to meet evolving needs, including targeted programs and creative risk-financing. While SHS is not a senior-care-only program, many human-service organizations serve older adults through senior centers, supportive-housing programs, transportation, meals, and case management. Great American’s SHS team uses specialized underwriting and risk-management to address risks in these mission-driven organizations.
Senior-care ecosystems interact with Great American when senior-serving nonprofits—such as senior centers, multi-service agencies, and faith-based groups—are insured through Specialty Human Services.
Why Senior-Care Ecosystems Need Great American SHS
Senior-care ecosystems may rely on Great American SHS when:
- Senior-serving nonprofits need coverage for property, GL, abuse, auto, and professional-liability.
- Boards and funders want an insurer experienced in human-services risk and creative program design.
- Underwriters require clear incident and service-delivery documentation.
That makes structured service, incident, and governance documentation critical for SHS-insured agencies.
Case Study: Great American SHS Coverage for a Senior-Serving Non-Profit Network
A regional nonprofit network runs senior centers, home-delivered-meals, transportation, and case-management services for older adults and secures coverage through Great American’s Specialty Human Services division. Over several years, incidents include vehicle accidents, client falls, and supervision-related allegations. Great American’s SHS team requests:
- Incident reports and claims data segmented by program.
- Documentation of staff and volunteer training, background checks, and supervision.
- Evidence of QI and safety initiatives for senior services.
The network maintains records across multiple databases and paper files.
The organization adopts Caring Data to track service episodes, incidents, staffing, training, and QI projects across all senior-serving programs. Great American SHS uses Caring Data-driven reports in underwriting and stewardship meetings to understand risk, highlight improvement, and craft creative solutions that support the mission while managing exposure.
Testimonials
- “Our Great American SHS underwriter said the Caring Data report finally showed the full story of our senior-services work.”
- “Board members appreciated seeing safety trends in the same view as program volume.”
Key Contact
Great American Insurance Group – Specialty Human Services
Role: specialty division providing insurance and risk-management for social-service and human-service organizations across the U.S., including those serving seniors.
Experience: serving human-service organizations since 1980; designated team for creative program solutions.
Websites:
https://www.greatamericaninsurancegroup.com/ and https://www.SpecialtyHumanServices.com
Address (listing):
301 East Fourth Street, Cincinnati, OH 45202
Phones (listing): 513-287-8155 (office); 800-254-5482
Contact (listing): Keith Hammersmith, JD, CPCU, AIC-M, ARM, ASLI, AIDA – khammersmith@gaig.com
Final Thoughts
Senior-care ecosystems benefit when specialty human-services carriers like Great American support senior-serving nonprofits with tailored coverage and creative risk-financing solutions. Caring Data delivers the structured documentation that helps those nonprofits show their impact and manage risk effectively.
The Hanover Insurance Group – Human Services & Eldercare – United States