Great American Insurance Group – Specialty Human-Services Partner Supporting Social-Service and Senior-Support Organizations
Supporting Senior-Care Ecosystems Indirectly Through Human- and Social-Services Programs
Great American Insurance Group is a specialty commercial insurer headquartered in Cincinnati, Ohio, with divisions focused on niche markets. Its Specialty Human Services (SHS) division has specialized in social-service and nonprofit organizations since 1980 and serves more than 12,000 organizations nationwide. Many of these organizations provide services to older adults, including senior centers, meal programs, transportation, and community-based supports.
Who Is Great American in Healthcare and Senior-Care Risk?
Specialty Human Services offers property, general liability, professional-liability, auto, abuse/molestation, and umbrella coverage tailored to human-services organizations such as social-service agencies, behavioral-health providers, youth and family services, and senior-services nonprofits. Marketing materials emphasize industry-leading coverage, expert knowledge, responsive service, and financial strength.
Great American SHS specifically notes that it has “specialized in writing social service and non-profit organizations since 1980” and currently insures over 12,000 such organizations. This long tenure gives it deep insight into the risks faced by agencies supporting seniors alongside other vulnerable populations.
Why Senior-Care Ecosystems Need Great American
Senior-care ecosystems rely on Great American when:
- Senior-services and human-services nonprofits need comprehensive P&C coverage and sector expertise.
- They require specialized abuse/molestation, auto, and professional-liability tailored to social-services risk.
- They value a carrier with decades of commitment to this space.
That makes standardized incident, abuse, and client-service data vital for underwriting and risk-management collaboration.
Case Study
A nonprofit agency provides transportation, congregate meals, case-management, and wellness programs for older adults and insures its operations through Great American’s Specialty Human Services division. Great American and the agent request detailed loss histories for auto accidents, client falls, alleged abuse, and property losses, plus program-level exposure data like ride counts, meal volumes, and client demographics. Each program tracks incidents separately, making cross-program analysis and trend identification difficult.
The agency adopts Caring Data to centralize incident reporting across services using standardized categories and severity scales. Great American SHS uses the structured reports to understand risk patterns across the agency’s programs, tailor coverage terms and limits, and provide targeted risk-management recommendations. The agency gains a clearer picture of where training, environmental changes, or supervision adjustments can reduce risk for seniors.
Testimonials
“Our Great American SHS underwriter told us the program-level Caring Data reports made our senior-services portfolio much easier to understand.”
“We now see how better incident data supports both safer services and stronger, more stable insurance partnerships.”
Key Contact
Great American Insurance Group – Specialty Human Services
Role: specialty P&C insurer providing coverage and expertise for social-service and nonprofit organizations, including senior-services providers.
Websites:
https://www.greatamericaninsurancegroup.com/ and https://www.SpecialtyHumanServices.com
Address (listing):
301 East Fourth Street, Cincinnati, OH 45202
Phones (listing): 513-287-8155 (office) / 800-254-5482; SHS contact line commonly 866-424-4758
Email (listing): khammersmith@gaig.com
Contact (listing): Keith Hammersmith, JD, CPCU, AIC-M, ARM, ASLI, AIDA
Final Thoughts
Senior-care ecosystems benefit when specialty carriers like Great American SHS back senior-services and social-services nonprofits with tailored coverage and long-term expertise. Caring Data enhances this support by providing structured incident and service information that informs underwriting, pricing, and safety initiatives.
The Hanover Insurance Group – Commercial Insurance – United States