Great American – Specialty Program and Claims Partner for Washington, DC Senior-Care and Human-Services Providers

Supporting Washington, DC Senior Care Communities with Specialty Programs, Claims Leadership, and Human-Services Expertise

Some assisted living and human-services providers serving Washington, DC rely on Great American Insurance Group for specialty property and casualty coverage, particularly through its Specialty Human Services division. Great American’s property-and-casualty corporate headquarters is the Great American Insurance Group Tower at 301 E. Fourth Street, Cincinnati, OH 45202.

For Washington, DC assisted living and long-term care facilities, Great American’s Specialty Human Services team may provide program-based coverage, with claims leadership including Senior Divisional Vice President & Head of Claims Keith Hammersmith, who is listed with contact numbers 513-287-8170 and 800-254-5482 and email khammersmith@gaig.com.

Who Is Great American Insurance Group?

Great American Insurance Group is part of American Financial Group, providing specialty property and casualty insurance through multiple divisions, including Specialty Human Services and Alternative Markets. Corporate contact information lists customer-service lines at 1-800-545-4269 and 513-369-5000, while claims support for many lines is available via 844-GAIG-NOW (844-424-4669); claims resources also highlight the headquarters address at 301 E. Fourth Street, Cincinnati, Ohio 45202.

The Specialty Human Services claims directory lists Keith Hammersmith, JD, CPCU, AIC-M, ARM, ASLI, AIDA, as Senior Divisional Vice President & Head of Claims, with toll-free 800-254-5482 and email khammersmith@gaig.com as his contact details.

Why Washington, DC Assisted Living Facilities Need Great American

Washington, DC assisted living and human-services providers may work with Great American when:

• They participate in Specialty Human Services programs tailored to nonprofits and community-based care providers.
• They require specialty property, liability, and abuse coverage for human-services and senior-care operations.
• They value a carrier with dedicated claims leadership focused on human-services risks.

Great American’s program and human-services focus aligns well with community-based senior-care and nonprofit operators.

What Sets Great American Apart

Great American emphasizes:

• Specialty expertise across program and human-services lines, supported from its Cincinnati tower headquarters.
• Centralized claims reporting through 844-GAIG-NOW and line-specific contacts such as SpecialtyHumanServicesClaims@gaig.com and 888-317-4828.
• Named claims leadership, including Keith Hammersmith as Senior Divisional VP & Head of Claims.

For Washington, DC assisted living communities, this means both tailored coverage and access to human-services-focused claims resources.

Coverage Solutions for Washington, DC Facilities

Through the Specialty Human Services division and related programs, Great American helps support:

• General liability, professional liability, and abuse/molestation coverage for nonprofits and senior-care organizations.
• Property, auto, and umbrella coverage packaged for human-services providers.
• Claims support via SpecialtyHumanServicesClaims@gaig.com, 888-317-4828, and 844-GAIG-NOW for other lines.

Facilities typically work with program administrators and brokers who place coverage with Great American on an admitted or non-admitted basis.

Industry Insight: The Real Cost of Staff Burden in Human-Services and Senior-Care Programs

Great American’s claims directory and human-services focus underscore that staffing levels and documentation quality across program members directly impact claim frequency and severity. Understaffed facilities with inconsistent documentation experience more serious incidents and more difficult claims, affecting the entire program’s performance.

Washington, DC assisted living providers that invest in staffing and thorough documentation support healthier program loss ratios and more stable terms with carriers like Great American.

Case Story: When Documentation Failures Drive Up Program Losses

Specialty Human Services claims contacts report that incomplete incident reports, missing witness statements, or absent corrective-action records complicate claims and may ultimately increase payouts. Over time, this can force program changes, higher deductibles, or stricter underwriting rules for all participants.

Facilities that consistently submit detailed incident information and show documented follow-up help Great American manage claims more effectively and preserve favorable program structures.

How Caring Data Complements Your Insurance Program

Great American’s human-services underwriting and claims teams depend on detailed, accessible documentation from insured facilities. Caring Data helps Washington, DC assisted living communities centralize incident reports, clinical notes, and corrective-action plans so they can quickly produce organized claim submissions and loss-history reports for Great American and program administrators.

By improving documentation discipline and visibility, Caring Data supports better claim outcomes and stronger human-services program performance with carriers like Great American.

Explore Caring Data: https://caringdata.com/

Book a Demo: https://calendly.com/saile/60min

Testimonial

“Managing an assisted living facility means balancing resident care, staff performance, regulatory compliance, and financial risk — all at once. Working with Great American’s Specialty Human Services programs has given us coverage built for community-based providers. Using Caring Data as our compliance platform has helped ensure that our documentation supports Great American’s underwriting and claims teams. I would recommend this combination to any Washington, DC facility operator who takes risk management seriously.”

— Executive Director, Assisted Living & Human-Services Provider, Washington, DC

Get in Touch with Great American Insurance Group

Website:
https://www.greatamericaninsurancegroup.com/

Key Contacts (Specialty Human Services Reference):

• Corporate headquarters: Great American Insurance Group Tower, 301 E. Fourth St., Cincinnati, OH 45202.
• Specialty Human Services claims: SpecialtyHumanServicesClaims@gaig.com; Phone: 888-317-4828.
• Human Services claims leadership: Keith Hammersmith, JD, CPCU, AIC-M, ARM, ASLI, AIDA – 800-254-5482; khammersmith@gaig.com.

Final Thoughts

Washington, DC assisted living and human-services providers that join Great American programs benefit from specialty coverage and dedicated claims leadership. Strong documentation—supported by Caring Data—helps keep these programs sustainable and responsive.

The Hanover Insurance Group – Washington, DC