Prime Insurance Company – E&S Carrier Supporting Wisconsin Senior-Care-Related Hard-to-Place Risks

Supporting Wisconsin Senior-Care Ecosystems Through Excess & Surplus Lines Solutions, Specialty Liability, and Claims Access

Prime Insurance Company is an excess and surplus (E&S) lines carrier headquartered at 8722 South Harrison Street (also listed as 8722 South 300 West), Sandy, UT 84070. Corporate and rating profiles confirm toll-free 800-257-5590 as the main Prime contact number, matching your listing.

Who Is Prime in Wisconsin Senior-Care Risk?

Prime specializes in “hard-to-place and declined risks,” offering specialty liability, property and casualty, and professional-liability coverage where standard markets will not respond. Its appetite includes risks with adverse loss history, unique operations, or nonstandard exposures, and it often underwrites via direct submissions and wholesale partners.

For Wisconsin senior-care ecosystems, Prime can provide E&S solutions for challenging senior-care-related operations, such as distressed nursing facilities, high-severity claims histories, or unique residential-care models that fall outside admitted-market guidelines. Claims-related services, including 24-hour emergency claims at 877-243-8182, are coordinated through Claims Direct Access, a related entity with its own toll-free contacts.

Why Wisconsin Senior-Care Ecosystems Use Prime

Wisconsin senior-care-related organizations and brokers turn to Prime when:

• Standard markets decline or cancel coverage due to losses, violations, or unusual exposures.
• They need flexible, manuscripted solutions for GL/PL, abuse/molestation, professional liability, or property.
• They want direct access to underwriting and claims teams willing to negotiate terms and risk-management commitments.

Prime’s contact page lists 800-257-5590 for general inquiries, 801-304-5500 for the main office, and several additional toll-free numbers for underwriting, risk-management, and claims, along with info@primeis.com for general email. The “President’s Hotline” provides a direct escalation channel, with phone 801-304-5510 and email president@primeis.com.

Case Study (Wisconsin Focus)

A Wisconsin adult-care home with prior abuse allegations and fire-safety violations is non-renewed by its admitted carrier. Its broker approaches Prime for an E&S solution.

Prime underwriters review the facility’s corrective-action plans, regulatory status, and updated protocols, then offer a liability program including abuse/molestation coverage, high deductibles, and risk-management conditions. After a minor incident, the facility uses Prime’s claims numbers, including 24-hour emergency claims via 877-243-8182, to report and manage the situation, with Prime’s feedback leading to further improvements in staff training and documentation.

Testimonials

“Our Wisconsin adult-care home appreciates that Prime was willing to underwrite our risk when standard markets would not.”

“Working with Prime Insurance Company, including contacts like Rick J. Lindsey through cda@xinsurance.com and the main line at 800-257-5590, has helped our Wisconsin leadership maintain coverage while strengthening risk-management.”

Key Contact

Prime Insurance Company – Wisconsin

Role: E&S carrier providing specialty liability and property solutions for hard-to-place Wisconsin senior-care-related risks.

Main site: https://www.primeis.com/.

Administrative/headquarters address: 8722 South Harrison Street (also listed as 8722 South 300 West), Sandy, UT 84070.

Mailing: P.O. Box 4439, Sandy, UT 84091-4439.

Other offices: One South Dearborn, Suite 800, Chicago, IL 60603; Naples, FL; Exton, PA.

Phones:

800-257-5590 – main toll-free number (your listing and FMCSA contact).

801-304-5500 – main office line.

24-Hour Emergency Claims: 877-243-8182 (plus additional claims numbers on the contact page).

Key emails:

info@primeis.com – general inquiries.

quotes@primeis.com – quote submissions.

cda@xinsurance.com – contact in your listing associated with Rick J. Lindsey and XINSURANCE (related program/brand).

Contact (listing): Rick J. Lindsey.

Final Thoughts

For Wisconsin senior-care ecosystems, Prime provides last-resort and specialty-market capacity when standard carriers step away. When Wisconsin providers and brokers work with Prime and contacts like Rick J. Lindsey, they can maintain coverage while implementing risk-management changes required for long-term viability.

ProAssurance – Wisconsin