Tangram – Personal-Care and Assisted-Living Program Partner Supporting North Carolina Adult-Care and Senior-Living Homes
Helping North Carolina Senior-Care Ecosystems Through Dedicated Residential-Care Facility Insurance Programs
Tangram Insurance Services is one of the largest independent managing general underwriters and program managers in the U.S., with a strong focus on social-services and residential-care programs. It acquired the Personal Care & Assisted Living Insurance Center (PCALIC), a specialist launched to help adult residential-care facilities across the country with affordable insurance and easy-to-implement risk-management solutions. Tangram’s Personal Care and Assisted Living program is a dedicated residential-care facility insurance program built for brokers who need specialized underwriting and reliable capacity.
Who Is Tangram / PCALIC in Adult-Care and Assisted-Living Risk?
PCALIC—now a division of Tangram—specializes in the adult-care industry and understands daily operations of adult residential-care homes, including adult family homes, personal-care homes, and assisted-living facilities. Tangram’s Assisted Living and Personal Care program provides professional-liability and commercial-property insurance, and typically wraps in GL, abuse-coverage, and other tailored features through its residential-care facility insurance program. Tangram’s acquisition of PCALIC was described as a strategic fit with its established social-service and non-profit book.
In North Carolina, small assisted-living homes, adult-care homes, and adult-family homes can access Tangram/PCALIC programs through brokers.
Why North Carolina Senior-Care Ecosystems Need Tangram / PCALIC
North Carolina senior-care ecosystems may rely on Tangram/PCALIC when:
- Smaller personal-care and assisted-living homes need purpose-built liability and property coverage.
- Underwriters and risk-managers require detailed incident and operations data from NC residential-care facilities.
- Providers value program administrators who understand adult-care operations and risk.
That makes structured incident and resident documentation important for Tangram/PCALIC-insured NC facilities.
Case Study: Tangram / PCALIC Coverage for a North Carolina Adult-Family Home
A North Carolina adult-family home caring for eight residents purchases professional-liability and property coverage through the Tangram/PCALIC residential-care program. Over several years, incidents include falls, medication-assistance disputes, and occasional allegations of inadequate supervision. Tangram/PCALIC requests:
- Incident reports, follow-up actions, and communication with families.
- Resident assessments, care-plans, and medication-assistance documentation.
- Staff training records, staffing schedules, and abuse-prevention policies.
The NC home stores data in paper charts and basic spreadsheets.
The provider implements Caring Data to capture incidents, functional status, service-plans, staffing metrics, and QI projects in a structured way for its North Carolina operations. Tangram/PCALIC uses Caring Data summaries when evaluating claims, renewals, and risk-management recommendations, gaining a clearer view of NC performance.
How Caring Data Complements Tangram / PCALIC
Caring Data helps North Carolina personal-care and assisted-living homes present their risk to Tangram/PCALIC. For NC ecosystems, Caring Data:
- Links incidents and outcomes to resident function, staffing, and QI in small-home settings.
- Simplifies preparing claim documentation and renewal submissions for Tangram’s residential-care program.
- Improves transparency for owners, regulators, and Tangram/PCALIC around risk and improvement trajectories.
Explore Caring Data:
Book a Demo:
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Testimonial
“Because our North Carolina adult-family home relies on Tangram/PCALIC for personal-care and assisted-living coverage, the way we document incidents and residents’ needs directly affects our terms. Caring Data has helped us centralize incident, ADL, and staffing information, which Tangram and PCALIC now use when reviewing our North Carolina experience. I would recommend this combination to any NC small assisted-living or adult-care provider.”
— Administrator, Adult-Family Home, North Carolina
Key Contact
Tangram Insurance Services / PCALIC
Role: independent MGU/program manager with dedicated Assisted Living and Personal Care program; PCALIC division focuses on adult residential-care facilities.
Program: residential-care facility insurance (professional-liability, commercial-property, and related coverages).
Website:
https://pcalic.com
Address (listing):
550 South Hope Street, Suite 800, Los Angeles, CA 90071
Phone (example): 1-800-673-2558; email pcalic@tangramins.com
Final Thoughts
North Carolina senior-care ecosystems benefit when program managers like Tangram/PCALIC specialize in personal-care and assisted-living risks. Caring Data provides the documentation platform that keeps those programs aligned with everyday care.
CNA – Healthcare / Aging Services – North Carolina