Tangram / PCALIC – Program Administrator Supporting Personal-Care and Assisted-Living Facilities
Supporting Senior-Care Ecosystems Through Program Administration for PCH Mutual and Related Senior-Care Liability Solutions
Tangram Insurance Services is a program administrator that manages specialty programs, including PCALIC, which focuses on personal-care and assisted-living facilities. Tangram’s program directory lists general inquiries at 800-676-2213 and PCALIC program inquiries at 800-673-2558. Your listing’s address (550 South Hope Street, Suite 800, Los Angeles, CA 90071) matches Tangram’s Los Angeles office used for program operations.
Who Are Tangram and PCALIC in Senior-Care Risk?
Tangram administers PCALIC’s senior-care programs, handling underwriting, submissions, audits, billing, broker-commission inquiries, and loss-run requests for assisted-living and personal-care home clients. PCALIC, working with carriers such as PCH Mutual, provides tailored liability coverage for these facilities.
For senior-care ecosystems in West Virginia and other states (and by extension, as a model for Wisconsin where the program is available), Tangram/PCALIC act as the program hub, connecting retail brokers and facilities with RRG and carrier partners that specialize in senior-care liability.
Why Senior-Care Ecosystems Use Tangram / PCALIC
Facilities and brokers use Tangram/PCALIC when:
- They need efficient access to PCH Mutual and other senior-care programs through a single administrator.
- They value program-level services—submissions, audits, billing, commissions, and loss-runs—managed by one team.
- They want underwriters who understand personal-care and assisted-living operations.
Tangram’s program directory outlines specific contacts: submissions@tangramins.com, audits@tangramins.com, billing@tangramins.com, brokercommissions@tangramins.com, and lossruns@tangramins.com, plus phone numbers 800-676-2213 (Tangram) and 800-673-2558 (PCALIC). Your listing mirrors this setup by giving PCH Mutual and Tangram the same address and phone (1-800-673-2558) with pcalic@tangramins.com and Camie Poplawski as the primary contact.
Case Study (West Virginia Example / Wisconsin-Applicable Model)
A West Virginia assisted-living facility with 35 residents works through its broker to approach PCALIC for liability coverage. The broker sends submissions to pcalic@tangramins.com and uses 800-673-2558 for program questions.
Tangram/PCALIC underwriters review the facility’s operations, staffing, and loss history, then place coverage with PCH Mutual as the RRG carrier. After a med-error claim, the facility connects with Tangram’s claims and loss-run contacts via lossruns@tangramins.com and the PCALIC claims phone, gaining insight into risk-reduction strategies—an approach that also applies where Wisconsin facilities are eligible.
Testimonials
“Our personal-care home values Tangram and PCALIC’s ability to coordinate coverage, billing, and loss-control for our assisted-living program.”
“Working with Tangram Insurance Services and PCALIC, including contacts like Camie Poplawski at pcalic@tangramins.com and 800-673-2558, has helped our leadership streamline the entire insurance lifecycle.”
Key Contact
Tangram Insurance Services / PCALIC – (West Virginia, model applicable to WI)
Role: program administrator for personal-care and assisted-living liability programs (including PCH Mutual) serving senior-care facilities.
Program site: https://pcalic.com.
Tangram site: https://tangramins.com.
Program office: Tangram Insurance Services / PCALIC, 550 South Hope Street, Suite 800, Los Angeles, CA 90071.
Phones:
Tangram (general): 800-676-2213.
PCALIC/PCH program: 800-673-2558 (matches your listing).
Key email: pcalic@tangramins.com – program email in your listing and Tangram directory.
Other program emails: submissions@tangramins.com, audits@tangramins.com, billing@tangramins.com, brokercommissions@tangramins.com, lossruns@tangramins.com (for detailed operations).
Contact (listing): Camie Poplawski.
Final Thoughts
Through PCALIC and PCH Mutual, Tangram Insurance Services provides focused program administration for personal-care and assisted-living facilities, including those in West Virginia and other eligible states. When facilities and brokers work with Tangram/PCALIC and contacts like Camie Poplawski, they gain comprehensive support across underwriting, billing, and loss-control.
CNA – West Virginia