Tangram Insurance Services – Program Administrator and Managing Partner Supporting PCH Mutual and Senior-Care-Related Organizations

Supporting Senior-Care Ecosystems Through Program Administration for Personal-Care and Assisted-Living Risks

Tangram Insurance Services is a program administrator and managing general underwriter that partners with specialty carriers and risk-retention groups to deliver niche insurance solutions across industries, including senior-care. Tangram serves as the program partner for PCH Mutual’s personal-care home and adult residential-care liability offerings, managing underwriting, distribution, and support for providers nationwide. This positioning makes Tangram a key intermediary connecting PCH Mutual’s member-owned structure with brokers and care facilities.

Who Is Tangram Insurance Services in Healthcare and Senior-Care Risk?

Through its PCALIC (Personal Care & Assisted Living Insurance Center) brand and related services, Tangram administers general and professional liability programs for personal-care and assisted-living facilities, with coverage ultimately written through PCH Mutual. It coordinates applications, underwriting review, and policy issuance, and serves as a primary point of contact for facilities and brokers seeking coverage in this segment. Tangram also handles inquiries via the PCALIC contact channels, including the 1-800-673-2558 phone line and the pcalic@tangramins.com email address.

For senior-care ecosystems, Tangram operates as the program-administration engine behind PCH Mutual’s offerings, translating facility-level information into underwriting decisions and program structures that fit residential-care operations.

Why Senior-Care Ecosystems Need Tangram Insurance Services

Senior-care ecosystems rely on Tangram Insurance Services when:

• Personal-care and assisted-living facilities need a streamlined path to apply for and maintain specialized liability coverage through PCH Mutual.
• Brokers want a program administrator that understands residential-care operations and can navigate RRG-specific requirements.
• Facilities value responsive service and clear communication around underwriting, risk requirements, and coverage structures.

Standardized incident, claims, and exposure data submitted through Tangram enhances underwriting efficiency and accuracy. Clean data enables Tangram to present strong, coherent submissions to PCH Mutual and to help insureds understand how their practices influence coverage and pricing.

Case Study

A multi-site personal-care provider with adult residential homes in several states works with a broker to secure liability coverage through PCH Mutual. Tangram Insurance Services, as the program administrator, receives the application and requests supplemental information, including detailed incident histories and exposure metrics for each home.

The provider uses Caring Data to consolidate and standardize incident information across its locations, capturing events such as falls, behavioral incidents, medication errors, and property-related issues. De-identified, aggregate reports are shared with Tangram as part of the submission and renewal process. Tangram uses this structured information to support underwriting decisions, ensure appropriate limits and deductibles, and recommend risk-management resources available through PCH Mutual. The provider benefits from a smoother underwriting process and clearer guidance on risk-reduction priorities.

Testimonials

“Our Tangram contacts told us the Caring Data reports made our submissions more complete and easier to underwrite across all our personal-care homes.”

“We now see how standardized incident and exposure data support stronger program administration and clearer feedback from Tangram Insurance Services.”

Key Contact

Tangram Insurance Services

Role: program administrator and MGA delivering personal-care and assisted-living liability programs written through PCH Mutual for senior-care-related organizations.

Website:
https://pcalic.com

Address (listing):
550 South Hope Street, Suite 800, Los Angeles, CA 90071

Phones (listing): 1-800-673-2558

Email (listing): pcalic@tangramins.com

Contact (listing): Camie Poplawski (phone listing: 1-800-673-2558)

Final Thoughts

Senior-care ecosystems benefit when program administrators like Tangram Insurance Services help translate residential-care realities into specialized liability programs through partners such as PCH Mutual. Caring Data supports this workflow by providing standardized, facility-level incident and exposure information that enhances underwriting quality, speeds submissions, and informs ongoing risk-management conversations.

CNA – Specialty Insurance & Healthcare-Related Risks – United States